If your item arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible at hello@zerochillco.store with your order number and photos of the issue. Depending on the circumstances, we may offer a replacement or refund.

No. The contents are kept as a surprise and vary from box to box, which is all part of the fun.

Yes, delivery is tracked and usually arrives the next day after dispatch, unless there are delivery delays.

Please check our Returns and Exchanges Policy for the latest eligibility requirements and instructions before sending anything back.

Yes, free delivery is available on our mystery gift boxes. Graphic tees and mugs are not eligible for free delivery.

We make fun, original-design graphic tees, mugs, and mystery gift boxes, perfect for treating yourself or surprising someone else.

Each box is packed with a surprise selection of fun gifts from Zero Chill Co. The exact contents vary, so every box feels like a little unboxing adventure.

Yes. Our products feature original, playful designs created for Zero Chill Co.

If you know their style, start with a graphic tee or mug. If you want to keep it a surprise, choose a mystery gift box and let us do the fun part.