FAQ
Find answers to common questions about our made-to-order DTF apparel, shipping, returns, and customisation options. We're here to help.
How long do orders take?
Most orders are processed within 3–7 business days depending on order volume and customisation.
Do you ship worldwide?
Yes — we ship worldwide 🌍
We currently ship to
- Europe
- USA
- Canada
- Australia
- Indonesia
- Malaysia
Will I receive tracking?
Yes. Tracking details are sent once your order has been dispatched.
Can I cancel my order?
Orders can only be cancelled before production begins.
What if my item arrives damaged?
Contact us within 48 hours of delivery with clear photos and your order number and we’ll sort it out.
What is DTF printing?
DTF (Direct to Film) printing is a high-quality transfer method that produces vibrant, durable designs with excellent colour and detail.
Does DTF crack or peel?
No — when properly applied and cared for correctly, DTF prints are highly durable and tested for 50+ washes while maintaining quality.
How long does DTF last?
With proper care, DTF prints can last for years while maintaining strong colour and detail.
How should I wash DTF garments?
Wash inside out on a cold wash and avoid excessive heat or high tumble drying temperatures.
Can DTF be used on dark clothing?
Yes — DTF works well on both light and dark garments.
What files work best for custom uploads?
High-resolution PNG files with transparent backgrounds work best. 300 DPI is recommended for best print quality.
Can low-quality images be fixed?
Minor adjustments may be possible, but heavily blurry or pixelated images may be rejected to maintain print quality.
How should I wash DTF garments?
Wash inside out on a cold wash and avoid excessive heat or high tumble drying temperatures.
