Last updated: 5 September 2026
Welcome to Zero Chill Co. This Shipping & Delivery Policy explains how we process and deliver orders placed through our online store.
1. Where We Ship 🇬🇧
We currently ship within the United Kingdom only.
International shipping is not currently available.
2. Oddly Cute Mystery Boxes 🎁
All Oddly Cute mystery boxes include free UK delivery.
Orders are packed and dispatched from the UK.
The estimated delivery timeframe will be shown at checkout.
Once your order has been dispatched, tracking information will be provided where available.
3. Zero Chill Co. Mugs & Graphic T-Shirts ☕👕
Mugs and graphic T-shirts may have a delivery charge, which will be clearly displayed at checkout before you complete your purchase.
Our current UK delivery option is Standard Tracked.
The applicable delivery cost and estimated delivery timeframe will be shown at checkout.
4. Processing & Dispatch
We aim to process and dispatch orders as quickly as possible.
Orders are dispatched from the UK.
Once your order has been dispatched, you will receive tracking information where available.
Please ensure that your delivery address is correct when placing your order.
5. Delivery Times
Estimated delivery times are provided at checkout and are intended as a guide.
Delivery times may vary due to circumstances outside our control, including courier delays, adverse weather or other unexpected disruptions.
If there is a significant problem with your delivery, please contact us so that we can help resolve the issue.
6. Delivery Problems
If your order arrives damaged, is missing, or does not arrive within the expected timeframe, please contact us.
We remain responsible for ensuring that goods are delivered as agreed and in accordance with your statutory consumer rights.
(Competition and Markets Authority +1)
7. Incorrect Delivery Information
Please check your delivery address carefully before placing your order.
If an order is returned to us because an incorrect or incomplete address was provided, please contact us so we can discuss the available options.
8. Contact Us
If you have any questions about delivery or your order, please contact us using the customer service details provided on our website.
