Last updated: June 4, 2026
Welcome to Zero Chill Co. ("we," "us," or "our"). We are committed to delivering your custom-printed apparel as efficiently as possible. This Shipping & Delivery Policy outlines our procedures and your responsibilities regarding the shipment of our products. By placing an order on www.zerochillco.store, you agree to the terms set forth below.
We've kept it simple with two main shipping zones:
Please note: Since every piece is custom-printed to order, please allow for processing time before your gear hits the mail!
We use Royal Mail Tracked for all our deliveries. As soon as your order is on its way, we'll send you a tracking number so you can keep an eye on its progress.
For our international fam: any customs duties, taxes, or additional fees charged by your country are your responsibility. Zero Chill Co. isn't liable for these extra costs or for any delays caused by customs processing.
Since our gear is bespoke and made-to-order, we can't offer returns or refunds once the items have been printed and shipped.
Double-check that shipping address at checkout! We can't be held responsible if your gear ends up at the wrong house because of a typo.
If your package goes missing or arrives looking like it’s been through a war zone, let us know ASAP. We’ll do everything we can to help you track it down or resolve the issue with Royal Mail.
If you have any questions regarding your delivery or our shipping practices, please reach out to us:
Zero Chill Co.
Website: www.zerochillco.store
Email: hello@zerochillco.store
