Effective Date: 5 September 2026
Welcome to Zero Chill Co. By accessing or purchasing from our website, you agree to the following terms.
1. About Us
Zero Chill Co. is a UK-based sole trader business selling products online.
Our store currently offers products including:
Oddly Cute mystery boxes
Zero Chill Co. graphic T-shirts
Zero Chill Co. mugs
Other products and collections that may be added to the store from time to time.
2. Products and Product Information
We make every effort to ensure that product descriptions, photographs, prices and other information on our website are accurate.
Colours, patterns, finishes and other visual details may appear slightly different depending on your device or screen.
For Oddly Cute mystery boxes, the exact contents are intentionally kept secret. Each current box configuration contains a fixed selection of products, although colours or specific designs may vary where stated on the product page.
We reserve the right to update product information, availability and pricing where necessary.
3. Orders
When you place an order, you are making an offer to purchase the products selected at the price shown at checkout.
An order confirmation confirms that we have received your order. A contract for the sale of goods is formed when we accept your order.
We reserve the right to cancel an order where, for example, a product is unavailable, there has been an obvious pricing or listing error, or we are unable to fulfil the order.
If we cancel an order after payment has been taken, you will receive a full refund.
4. Prices and Payment
All prices displayed on our website are shown in pounds sterling (£), unless otherwise stated.
Payment must be completed at checkout using the payment methods made available on our website.
We reserve the right to correct obvious pricing errors before accepting an order.
5. Shipping and Delivery
We currently ship within the UK only.
Oddly Cute mystery boxes include free UK delivery, as stated on the relevant product or checkout.
Other products, including Zero Chill Co. graphic T-shirts and mugs, may have different delivery charges as shown at checkout.
Estimated delivery times are provided as guidance and may vary depending on circumstances outside our control.
Once an order has been dispatched, tracking information will be provided where available.
6. Oddly Cute Mystery Boxes 🎁
Oddly Cute mystery boxes are curated mystery products designed to provide a surprise unboxing experience.
The exact contents are intentionally not revealed before purchase.
Each current collection uses a fixed box configuration, meaning customers purchasing the same box during that configuration receive the same planned selection of products, subject to stated variations such as colour or design.
Mystery boxes are not personalised to individual customer preferences.
7. Returns, Cancellations and Refunds
Our Returns and Refunds Policy explains your cancellation, return and refund rights.
Nothing in these Terms of Service limits or excludes any statutory rights you have as a consumer.
Goods must be as described, of satisfactory quality and fit for their intended purpose.
(GOV.UK)
8. Intellectual Property
All original designs, artwork, branding, photographs, written content, logos and other materials created for Zero Chill Co. or Oddly Cute remain the property of Zero Chill Co. or their respective rights holders.
You may not reproduce, copy, modify, distribute or use our content for commercial purposes without permission.
9. Website Use
You agree to use our website lawfully and not to:
Attempt to interfere with or disrupt the website
Gain unauthorised access to any part of the website
Use the website for fraudulent or unlawful purposes
Copy or reproduce website content without permission.
10. Availability and Errors
We aim to keep our website and product information accurate and available, but we cannot guarantee that the website will always be uninterrupted, error-free or available at all times.
We may update, change or remove products, website content or features when necessary.
11. Limitation of Liability
Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded.
We remain responsible for our obligations under applicable UK consumer law.
12. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our products, services or legal requirements.
The version published on our website will show the current effective date.
13. Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes will be dealt with by the courts of England and Wales, subject to any applicable consumer rights.
14. Contact
If you have any questions about these Terms of Service, an order or our products, please contact us using the customer service contact details provided on our website.
