Terms of Service - Zero Chill Co.

Last Updated: June 4, 2026

Welcome to Zero Chill Co. (the "Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our website, located at www.zerochillco.store (the "Site"), and the purchase of our custom-printed apparel and services (collectively, the "Services").

By accessing the Site or purchasing a product, you agree to be bound by these Terms. If you do not agree to all of these Terms, do not use the Site or our Services.

---

1. General Conditions

Zero Chill Co. operates as a sole trader business in the United Kingdom. We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks.

2. Custom Apparel and Personalised Services

Our Services specialise in Direct-to-Film (DTF) printing on 100% cotton tees and cotton-blend hoodies.

• Made-to-Order: Every product is custom-made to your specific requirements. Production begins only after an order is confirmed.
• Custom Orders = Final Once We Start: Because everything is made-to-order, once your order enters the printing/production process, we can’t cancel it, change it, or swap the design/size/garment. Please double-check your order details before checking out.
• Design Uploads (You Must Own/Have Rights): By uploading any design, image, or text to our Site, you represent and warrant that you own the rights to that content or have obtained all necessary licenses and permissions to use it. No Disney, no Nike, no band merch you don’t own, no “found on Google” art, no stolen designs.
• Right to Refuse Orders: We reserve the right to refuse, pause, or cancel any order that we think (in our judgment) may involve copyright, trademark, or other IP infringement. If we cancel for this reason, we’ll handle any refund in line with our policies and any fees already incurred.
• Print Quality: While we use high-quality blanks and wash-tested DTF prints, the final output is dependent on the quality of the file provided by you. We are not responsible for low-resolution prints resulting from poor-quality uploads.

3. Prohibited Content and Conduct

You are prohibited from using our Services to upload, request, print, or share any material that:

• Infringes upon the intellectual property rights of others (e.g., trademarks, copyrights).
• Includes hate speech, discriminatory content, or content that promotes violence, harassment, or harm against any person or group.
• Is unlawful, threatening, harassing, defamatory, obscene, or otherwise offensive or objectionable (including content that may be illegal to produce or distribute).
• Contains software viruses or any other computer code designed to interrupt or limit the functionality of the Site.

We reserve the right to refuse, pause, or cancel any order (and/or restrict access to the Site) that we, in our sole discretion, believe violates these standards or infringes upon third-party rights.

4. Pricing and Payment

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part thereof) at any time. Payments are handled via Shopify and its supported payment providers, and are processed securely through our third-party payment processors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

5. Shipping and Delivery

Shipping is handled via Royal Mail Tracked. Please refer to our Shipping and Delivery Policy for specific timeframes and international zones. Once an order is handed to the carrier, the risk of loss and title for the item passes to you. We are not responsible for delays caused by customs for international shipments.

6. Returns and Refunds

Due to the highly personalised nature of our custom-printed products, we do not accept returns or offer refunds for "buyer’s remorse," "change of mind," or customer errors (including, but not limited to, selecting the wrong size or uploading an incorrect design).

• Faulty Goods: Returns are only accepted if the item is physically defective (e.g., holes, stitching errors) or if the print is faulty upon arrival.
• Reporting Window: Any faults must be reported within 24 hours of delivery with photographic or video evidence.
• Verification: As we record the production and packing process for quality control, we compare customer claims against our internal footage.

Please refer to our Returns & Refunds Policy for full details.

7. Intellectual Property Rights

The Site and its original content, features, and functionality (including the Zero Chill Co. brand name, logos, and website designs) are and will remain the exclusive property of Zero Chill Co. and its licensors. You may not use our branding without express written permission.

8. Limitation of Liability

In no case shall Zero Chill Co., our employees, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, or consequential damages of any kind, including, without limitation, lost profits or replacement costs, arising from your use of the Service or any products procured using the Service. Our liability is limited to the maximum extent permitted by law and shall not exceed the amount paid for the product in question.

9. Indemnification

You agree to indemnify, defend, and hold harmless Zero Chill Co. from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party (specifically regarding intellectual property infringement of uploaded designs).

10. Governing Law

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes.

12. Contact Information

Questions about the Terms of Service should be sent to us at:
Email: hello@zerochillco.store
Website: www.zerochillco.store